support-ticket-triage¶
Causal LoRA SFT example: given a customer support ticket, emit triage JSON.
{
"priority": "p1|p2|p3|p4",
"category": "billing|access|bug|how_to|other",
"team": "payments|identity|platform|docs|general",
"summary": "one-line agent summary"
}
Lifecycle¶
maatml prepare examples/support-ticket-triage/
maatml train examples/support-ticket-triage/ --smoke
maatml train examples/support-ticket-triage/
maatml evaluate examples/support-ticket-triage/
Add more tickets under datasets/samples/seed_samples.jsonl, then re-prepare.
This folder is intentionally small — it demonstrates the causal_sft path and
standalone model-folder layout, not production triage quality.